Your participation in the enclosed survey is extremely important. We hope you'll take a few minutes to complete it. We believe it is crucial for the City of Newcastle to hear directly from residents about their satisfaction with the services we provide, so that we can make the best decisions going forward.

ETC Institute, the survey company we have contracted with, will aggregate the results and will not disclose individual responses.

We recognize that this survey takes some time to complete, but every page and question is essential. The time you invest in this survey will help us assess how well we are meeting community needs and influence decisions on many fronts, including our financial choices and service adjustments. We greatly appreciate your completion of the survey.

Please complete your survey sometime during the next week. We have selected ETC Institute to administer this survey. ETC will present the results to the City in the next few months. Another method to complete the survey is by calling us toll-free at 1-888-801-5368. If you need assistance with accessibility to the survey, please call us at the toll-free number.

At the end of this survey, you will have an opportunity to opt-in for a chance to win one (1) of five (5) $100 prepaid Visa gift cards for fully completing your survey.

If you have questions, please contact Ryan Murray, Director of Community Research for ETC Institute, at ryan.murray@etcinstitute.com or (913) 254-4598. Thanks again for taking the time to participate in this survey.

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